DISCLAIMER

Please read through carefully and fully.

A deposit will have been taken before your appointment was made. This is a non-refundable deposit if you cancel without re arranging your appointment. Your deposit will not be refunded if your car cannot be tuned due to faults or already tuned, as this will cover our labour, or fuel if your appointment was mobile, you may also be charged an extra £50 to cover cost of health check and diagnostic.                                                                                                                                                                If the finance option has been taken up as a way to pay, this will have been set up and deposit taken before your appointment. If for some reason your car cannot be tuned, then we will charge £50 cost to cover labour and full diagnostic health check, and fuel if it is a mobile visit. As for the finance which you have taken out, this is with another company (NOT us. It is through payment assist. You will have received an email and contact details when setting up) so would require you to contact the company directly to cancel the contract. You will then receive your deposit paid when set up, in full.

I confirm that my vehicle has been maintained in accordance with the manufacturer’s recommendation including relevant cambelt changes/ timing chain maintenance and that the vehicle is in FULL and TOTAL road worthy condition.

I am therefore happy to allow my vehicle to be tuned at my own personal risk and thus absolving DERV TUNE of any responsibility should any failure occur. Is includes remaps only, rolling road runs (dyno) and mobile visits.

DERV TUNE offer a lifetime warranty on engine ecu software only. All engine and gear box maps are tested to the highest standards and are very reliable. However, engine parts that are subject to wear may be prone to failure after tuning.

Common failures are clutch, dpf, turbo, coil packs, egr valve and maf sensor. These are all serviceable items that would usually require replacement as part of good maintenance. DERV TUNE do not accept liability for any mechanical parts failure before, whilst and after performance tuning and we do not offer any types of warranty for your modified vehicle.

Dpf solution is for off road use only.

Carrying out a remap on any car without a through health check first is at your own risk. No warranty is given or implied to any components on your vehicle before or after the mapping process apart from the ecu. In some cases, and ecu may fail or go down during the tuning process, this sometimes can be unavoidable, and in some cases an ecu may have to be replaced at the customers cost, we want all customers to know that this is a risk from tuning any car.

We expect that vehicles are in good working mechanical order without error codes stored in the ecu that will affect the results of the remap. If we find such problems, we will advise that the problem is fixed before a remap. It is your responsibility to know what state of tune your vehicle is in prior to your visit. If we find your vehicle has already had a remap, you will still be charged a programming fee (min £50) We always try to first use the easiest, least obtrusive and least detectable method to tune your vehicle but in some instances, we may have to remove and open your ecu.

Customers are aware that DERV TUNE does NOT know your vehicle, (wear and tear etc) or how it has been maintained (serviced regularly, health checked regularly) We are therefore unaware of any issues not reported on pre health check. It is therefore the customers responsibility to accept any damage to all serviceable parts before, during or after a remap is carried out.                                                                                                                                                  This includes clutch, dpf, turbos, egr valve, maf sensors, injectors etc.

DERV TUNE does NOT recommend pop and bang or hardcut on any car, these can cause damage to a car’s engine and will only be added to a customer’s car at their request at the customer’s own risk.

The customer must report any issues they develop within 7 days of the work being carried out and will refrain from slanderous activity on or off social media without the sufficient evidence to back up any claims that our software has caused such problems. The customer accepts that if this is not adhered to, DERV TUNE have the right to seek legal action.

 Warranty
Here at DERV TUNE we offer a lifetime warranty on all our software, any problems at all we will run a full diagnostic scan and adjust the file if needed free of charge. If you came to us, you would need to bring the car back to us, or you maybe charge a small fuel fee for us to come to you.                                                                                                                                                                                           Please note:
The warranty is with the car and doesn’t move on to a new owner if the car is sold. 
A receipt must be shown as proof of purchase, or you may be charged.
If the diagnostic brings up a problem which isn’t map related you would be charged £40 diagnostic fee. If the car is taken to another tuner or garage this will void all warranty with us, as our software may have been tampered with.                                                                                                                                                               Money back guarantee: We will offer a full refund only if there is a fault with your software and this can’t be corrected. The car must come back to us and we must be given the opportunity to correct any faults or put the car back to stock before money is given back. We will not offer money back if your car has occurred a fault not due to our software.

Tuning accepts no liability for any damage or injury incurred whilst customers are observing the rolling road in operation, as customers will not be allowed to enter to unit while in use.                                                                                                                                                                A clean up fee of £200 will occur for any cars that damage the dyno.                                                                                                                          For your safety: ALL customers must always remain behind the barrier. If the dyno is in operation ALL customers will be asked wear ear defenders which are provided by the shutter door, if outside when observing

PLEASE COMPLETE THE DETAILS BELOW AND SIGN WHERE INDICATED. IT MUST BE FILLED OUT HONESTLY AND ACCURATE AS POSSIBLE.                                                                                                                                        

Please bear in mind if you don’t know, we don’t know!

NAME ____________________________________________________________________________

ADDRESS__________________________________________________________________________

__________________________________________________________________________________

TEL. ______________________________________________________________________________

REG ______________________________________________________________________________

VEHICLE MAKE/MODEL ______________________________________________________________

EMAIL ADDRESS ____________________________________________________________________

PREVIOUS MODIFICATION____________________________________________________________

This includes; previous tunes, modified parts fitted, ghost alarms fitted, immobilizers or engine modifications done prior before your visit today.  IF NO, any additional deletes needed after file is written will accrue a £60 map correction charge!

DATE _____________________________________________________________________________

SIGNED ___________________________________________________________________________

If a copy of this is required, please as a member of staff. Thank You   ALL CUSTOMER INFORMATION IS FOR OUR OWN RECORDS AND WILL NOT BE PASSED TO ANY OTHER COMPANY OR PERSON.